International Standardization Body
Analysis of IT Service Management
Analysis of all processes relating to IT service management, distribution of tasks in the IT area, review of the IT service catalogue, analysis of the commercial control system, creation of a catalogue of optimization activities for more efficient use of IT budgets
Supply and Disposal Utility Company
Optimization of IT Service Management
Concept design for and implementation of IT service management for all IT-related project and operational processes, including the mapping of clearing processes and control processes in the SAP system
International Transport Company
IT Service Management
Concept design for and implementation of IT service management for all IT services and processes at the company, mapping of the service, planning, forecasting and financial processes in the SAP system, derivation of optimization activities
Federal State Data Centre
Introduction of IT Service Management
Concept design for and setting up of a service-orientated service portfolio, establishment of a control system, adjustment of the underlying organizational structure, implementation of the processes in the SAP system
Federal State Data Centre
Federal State-wide IT Management
Concept design for and implementation of a comprehensive control system for the IT centre of a German federal state, particularly the definition of services, financial mapping and reporting for the federal state authorities
International Insurance Group
Analysis of global IT Management
Analysis of the management processes for global IT services at more than 200 companies, evaluation of the service content, cost and usage analysis for individual services, catalogue of optimization measures
International Insurance Group
Global IT Service Management
Restructuring of IT service management for more than 200 international companies, implementation of a international service platform
International Pharmaceutical Company
IT Service Management
Optimization of the structure and processes of IT service management, concept design for and implementation of a financial and controlling system for global IT services, derivation and implementation of measures for more efficient use of IT budgets
Food Company
Optimization of Commercial IT Service Management
Review and optimization of commercial processes in global IT service management, restructuring of planning and costing for the IT services, implementation of a reporting and key figure system
Federal State Data Centre
Analysis of IT Service Management
Analysis of the existing IT service management including service catalogue, service processes, organizational structure, costs and revenue for individual IT services, creation of an optimization concept
International Bank Group
Realignment of Commercial IT Service Management
Restructuring of the financial accounting system at the IT service company, implementation of a control system for IT services, installation of SAP, including legacy data migration
International Transport Company
Analysis of IT Service Management
Analysis of potential of the IT service processes and structure and for the provision of services, analysis of usage and costs for individual services, creation of an optimization catalogue
International Medical Company
Introduction of IT Service Management
Concept design for future IT service management processes, selection of a platform, installation planning, support for the implementation and go-live of the ITSM system
International Standardization Body
IT Service Management
Optimization of the existing IT service management, review and redefinition of the IT service catalogue, development of a commercial control system for ITSM, implementation of control of the SAP system
